Question 1

How much will it cost?

Accepted Answer

It depends on your property and what you need: window count, storeys, garden size, surface area and access all play a part. Tell us about your home through the quote form and we'll send a price before any work is booked.

Question 2

Is the quote free?

Accepted Answer

Yes. Asking for a quote doesn't commit you to anything.

Question 3

Why do you ask for photos?

Accepted Answer

Photos let us see access, condition and size without a visit, so your quote is more accurate and arrives sooner. They're optional.

Question 4

Will the price change on the day?

Accepted Answer

We price from the details you give us. If the job turns out materially different from what was described, we'll talk to you before doing anything extra.

Question 5

How does membership work?

Accepted Answer

You choose a plan, we set up a schedule of visits for your home, and you pay monthly. We turn up when things are due, so you don't have to remember or rebook.

Question 6

What's included in each plan?

Accepted Answer

Each plan lists exactly what's included on the membership page. Anything outside your plan can be booked as a one-off, with 15% off for members.

Question 7

Can I pay for the year upfront?

Accepted Answer

Yes. Choose yearly billing when you join and you get 12 months for the price of 11. Your membership renews each year, and we remind you before it does.

Question 8

Can I change plans?

Accepted Answer

Yes. You can move between plans from your account, or ask us to do it for you. Changes take effect from your next billing period.

Question 9

How do I cancel?

Accepted Answer

You can cancel from your account or by contacting us. Any notice period or minimum term is shown on the plan before you subscribe and set out in the membership terms.

Question 10

How do you schedule visits?

Accepted Answer

One-off jobs are booked on a date that suits you. Members get a schedule built around the seasons, and we let you know before each visit.

Question 11

What happens if it rains?

Accepted Answer

Light rain doesn't stop most jobs. If the weather makes a job unsafe or would spoil the result, we'll move it and tell you the new date.

Question 12

Do I need to be home?

Accepted Answer

Usually not. As long as we can reach the areas being worked on, you can be out. Let us know about gates, keys or pets in your request.

Question 13

What if there's no side access?

Accepted Answer

Tell us in the quote form. We can work through a garage, arrange to collect a key, or do the front only, and we'll price accordingly.

Question 14

How do I pay?

Accepted Answer

Memberships are paid by card through our secure payment provider. Payment for one-off work is confirmed with your quote.

Question 15

Is my card information safe?

Accepted Answer

Card payments are handled by our payment provider. Haus Care never sees or stores your full card number.

Question 16

Can I book just one visit?

Accepted Answer

Yes. Every service can be booked as a one-off. If you like the result, you can switch it to a regular visit or a membership later.

Question 17

What's the difference between a regular visit and a membership?

Accepted Answer

A regular visit repeats one service on a set frequency. A membership bundles several services into one schedule and one monthly payment.

Questions

Pricing and quotes

Membership

Scheduling and weather

Access

Payments

One-off and recurring

Tell us about your home.